You are entitled to cancel your order from the day of ordering until the date of dispatch. However, because of the nature of the goods, once we have dispatched your plants, under section 13, paragraph 1c of the Consumer Protection (Distance Selling) regulation 2000, goods that are made to the consumer specification or are liable to deteriorate or expire rapidly means your statutory 7 working days cooling off period is void.
Before dispatching, plants are carefully examined and packed to ensure that they arrive in perfect condition. All parcels are covered by insurance against damage, loss or delay. If your plants are not in good condition upon receipt because of damage or delay, notify us immediately by letter (first class), giving date of arrival of parcel, so we can make a claim against Royal Mail. Please retain the box and contents so, if necessary, they are available for inspection. Complaints cannot be entertained unless these conditions are adhered to. In due course the plants will be replaced free of charge. We cannot be responsible for the future health of plants when plants are grown in conditions beyond our control although we are quite prepared to give advice on growing problems. Once the plants have been delivered the ownership has passed from us to the customer.